Customer Success Executive (Payroll Software) Manchester, UK Competitive Commission Permanent full time Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success ? If so, wed love to hear from you! About the role: As a Customer Success Executive, youll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clientsget maximum value from our market-leading software in HCM, supporting them at every step of the customer journey. From onboarding and product training to adoption, retention, and beyondyoull be the bridge between our solutions and our customers success. Youll collaborate closely with colleagues in Customer Success, Sales, Operations, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What youll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the onboarding process and ensuring customers achieve value quickly Driving adoption, satisfaction, renewals, and expansion opportunities Conducting regular check-ins, business reviews, and on/off-site meetings Acting as the voice of the customer internally to shape product and service improvements Maintaining a deep understanding of our products and advising on best practices Creating customer success plans, tracking customer health, and proactively addressing risks Partnering with teams across the business to deliver seamless customer experiences What were looking for: Strong relationship-building and communication skills Proven experience in customer success, account management, or a client-facing role Experience dealing with payroll or payroll software Ability to manage multiple customers and projects at once A proactive problem-solver with a customer-first mindset Comfortable engaging with senior stakeholders and driving value conversations Why join us? Be part of a company thats transforming the HCM spacewith innovative solutions Work with passionate teams and supportive leadership Opportunities to develop your career within a growing Customer Success function Competitive salary, benefits, and performance-related incentives