Shop Manager – Newport
57 High Street, Newport, TF10 7AU
37.5 hours per week, including weekends on a rota.
£25,302.39 per annum plus reward and benefit scheme.
Responsibilities
* Drive business, push sales and achieve targets.
* Lead the team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns and national fundraising initiatives.
* Manage stock processes through the Epos operation.
Qualifications
* Minimum Essential Criteria:
o Customer service experience.
o People management experience (reviews/1:1/volunteer recruitment/team meetings).
o KPI and target experience.
o Strong IT skills (Admin/emails/instant messaging/video calls).
o Organisational skills.
o Lone working experience.
* Desirable Criteria:
o High street retail or charity retail managerial experience.
o Health and safety knowledge.
o Minimal Microsoft Office packages or equivalent.
o High street retail/leisure/hospitality background.
o Merchandising/stock rotation.
Benefits
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a Friend scheme – £250 payment.
* Enhanced maternity, paternity and adoption pay.
* Enhanced sick pay.
* Electric Vehicle Scheme.
* Healthcare Cash plan – claim back costs of routine healthcare.
* Death in Service benefit.
* Staff discount of 10% on new goods online at shop.sueryder.org.
* Structured induction programme and learning and development opportunities.
* Access to Employee support programme.
Equity, Diversity and Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Commited employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org. Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion. Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.
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