Job Overview
Senior Business Support Officers 8792 | Permanent contract | £13.68 to £14.58 per hour (Scale E) | 37 and 18.5 hours per week | Reed House, Norwich
Norfolk County Council invites you to be part of our dynamic HomeFirst Hub team. We’re seeking 2 part-time Senior Business Officers to play a vital role in ensuring safe discharges, admission avoidance, reablement opportunities, and ongoing care planning for individuals in crisis and leaving hospital.
The HomeFirst Hub operates as an integrated team, collaborating closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, the Voluntary sector, and other Norfolk County Council colleagues.
Responsibilities
* Answering and signposting calls, taking referrals from healthcare professionals
* Monitoring inboxes, taking notes from huddles to update and distribute reports
* Data input and updating patient records on Liquid Logic (LAS) and SystmOne
* Team player with working knowledge of Teams, Excel, data entry, and Microsoft Outlook
* Multitasking: word processing notes while handling phone calls
* Be flexible and adaptive to new ways of working, with a positive attitude and respect for sensitive data
Requirements/Skills
* Resilience and empathy; ability to handle emotionally charged situations when dealing with individuals in crisis
* Comfortable working with people facing urgent and challenging circumstances
* Committed team player with proactive, positive, can-do approach
* Experience or ability to work in a hybrid environment with minimum 2 days per week in the Reed House office
Working pattern and location
This is a developing service with two roles available: 37 hours per week and 18.5 hours per week. The team operates 7 days a week, 364 days a year: Monday-Friday 08:00-18:00, Saturday 09:00-17:00 and Sunday 10:00-16:00. You will be required to work 1 in 4 weekends as part of a 4-weekly pattern. Weekly hours are averaged over the 4-week period. Your rota will be set and recurring. Hybrid role with a minimum of 2 days per week office-based work from Reed House on Broadland Business Park and Norwich Community Hospital.
Benefits
* Competitive salary
* Generous holiday entitlement
* Health and wellbeing services including fast-track physiotherapy and a free counselling service
* Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on job role and business need
* Financial benefits such as: Norfolk Rewards discounts programme; Blue Light card for Fire Service and Social Care Workers
* Relocation expenses (where applicable)
* Expense advance if you travel for work
* Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
* Tax-efficient pension enhancement options and bike schemes
* Tax-efficient car lease scheme for greener travel (where eligible)
* Referral incentive for recommending someone to a hard-to-fill job
Application information
Before you apply, please read the full Job Description and Person Specification to demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 14 September 2025 at 23:59
All other applicants closing date: 22 September 2025 at 23:59
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