Service Desk / Request Management Analyst
đ Warrington, UK | 6-12 Month Contract | Strong Market Rates
đ SC Clearance Required
Weâre looking for an experienced Service Desk / Request Management Analyst to join a fast-paced IT infrastructure environment supporting enterprise users across a 24/7 operation. Youâll act as the first point of contact for incidents, requests, alerts and escalations across desktops, laptops, printers, applications and enterprise systems.
Key experience required:
⢠Strong Service Desk / Infrastructure support background
⢠SC Cleared is essential
⢠Experience working within ITIL environments
⢠Excellent troubleshooting across hardware, software and enterprise applications
⢠Comfortable handling escalations, aged tickets and SLA management
⢠Experience with ITSM tools, MS Office, Skype for Business etc.
⢠Ability to work shifts including nights/weekends on rotation
⢠Scripting knowledge is advantageous
Youâll be expected to manage incidents through to resolution, support process improvements, create knowledge articles and work closely with wider infrastructure and support teams. Strong communication skills are non-negotiable. If you panic when Outlook crashes, this one probably isnât for you.
For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.
+44 7506151904