Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Housekeeping Floor Supervisor
Department: Housekeeping
Inspired & supported by: Executive Housekeeper
Salary: £38,261 (including service charge)
Your purpose will be:
To support the housekeeping leadership in all areas to ensure consistency and excellence in service standards. To drive quality through support, development and training of the guest servicing agents and HOH porters.
You will be accountable for:
1. Taking ownership for showcasing our rooms and public areas ensuring the highest standards of cleanliness
2. Ensuring the seamless running of the housekeeping department alongside the housekeeping leadership
3. Providing support and supervision for all areas and colleagues within the housekeeping and laundry team
4. Driving quality through high attention to detail and seeking every opportunity to enhance and personalise the guest experience
Your key responsibilities & contribution will be:
5. Supervising the work of guest servicing agents and HOH porters taking corrective action when needed and taking each opportunity to train and develop colleagues
6. Opening/closing of the department as per rota. Assigning daily tasks and special duties
7. Administration tasks including rotas, stationary orders, attendance records
8. Room inspections in line with our service standards and acknowledging guest preferences
9. Room audits in order to monitor colleague progress and drive performance
10. Running handover meetings
11. Ensure all relevant areas are clean, tidy and fully stocked
12. Building relationships and working closely with other teams in the hotel
13. Working alongside leadership to train and coach colleagues specifically to help drive self-checking of rooms
14. Reporting all maintenance issues/upholstery repairs through the correct channels and taking ownership to ensure complete follow up
15. Accurate recording and follow up of guest requests/special requests
16. Ensuring public area cleanliness
17. Handling guest requests, belongings and personal items with the utmost care, security and discretion.
18. To be fully knowledgeable of all hotel services and facilities to proactively assist guests
19. Other duties as specified by Housekeeping Leadership.
Qualifications
What you will need to do this role:
Essential:
20. 3 – 5 years’ experience within a luxury hospitality environment
21. The ability to prioritise and organise, meeting deadlines with quality results
22. Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
23. Able to work under pressure and at high speed.
24. Physically fit. Frequently reaching, standing and walking.
25. ‘Can do’ attitude and able to adapt to changes
26. Problem solving abilities
27. High level of attention to detail
28. Outstanding communication skills, both written & spoken
29. Demonstrate honesty and integrity
30. Hands on approach and fully flexible at work (flexible in hours and days available to work, specially evenings and weekends)
Desirable:
31. Prior supervisory experience
32. Experience in multiple areas of the housekeeping function such as the laundry service, administration and leading people
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
33. Competitive salary, pension, and life assurance
34. 31–33 days of holiday (including public holidays)
35. Cashback for wellbeing/healthcare expenses & Perkbox
36. Exclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890
37. Free stay at The Savoy after probation
38. Colleague restaurant, interfaith prayer room and wellness room
39. Laundry services for all colleagues
40. Gym access, cycle-to-work scheme and Virgin Active membership discount
41. Season ticket loan for commuting
42. Employee assistance program
43. English classes, optician reimbursements, and local discounts for F&B and retail