About Us:
At Cardiff Marriott, we're more than just a place to stay - we're a hub of hospitality in the heart of the city. Our team thrives on creating seamless, welcoming experiences for every guest who walks through our doors. As a Front Office Associate, you'll be right at the centre of it all - the face of our hotel, and the first impression our guests will remember.
The Role:
We're looking for a confident, motivated individual to join our Front Office team in a casual position. From check-in to check-out, and everything in between, you'll be handling guest requests, coordinating with departments, and ensuring the front desk runs smoothly. No two days are the same - and that's just how we like it
What You'll Do:
* Welcome guests with warmth and professionalism, handling check-ins and check-outs efficiently
* Respond to guest needs and enquiries with care, accuracy, and a can-do attitude
* Perform administrative tasks and maintain accurate guest records
* Communicate and coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation
* Stay calm under pressure, multitask effectively, and prioritise tasks in a fast-paced environment
* Support the wider team while also working independently and proactively
* Handle situations with confidence, using sound judgment and a solution-oriented mindset
What We're Looking For:
* Strong communication skills and a passion for delivering exceptional guest service
* Previous customer-facing experience is essential (hospitality, retail, or service industries)
* Ability to work confidently both on your own and as part of a team
* Professional and presentable appearance, with a welcoming attitude
* Eagerness to learn and grow in a hospitality environment
* Comfortable with multitasking and staying organised in a busy setting
Desirable (but not required):
* Familiarity with Microsoft Office Suite
* Experience with POS systems or hotel management software
Looking the Part:
You'll be the first point of contact for many of our guests, so a professional appearance and a focus on personal hygiene are essential. We want you to feel proud of how you represent our hotel - your friendly, polished presence sets the tone for an excellent guest experience.
Why Join Us?
* A supportive, close-knit team in a vibrant city-centre location
* Career development and training opportunities
* Competitive pay and employee benefits
* A dynamic, fast-paced environment where your ideas and energy are always valued
If you're ready to step into a front-facing role where every day is different and every guest interaction matters, we'd love to hear from you. Apply today and bring your best to the front desk
INDFOH