Technical Programme Manager
Location: Nottingham Trent House (95002), United Kingdom, Nottinghamshire
About the role
At Capital One, technology-enabled change is vital as a large proportion of our business strategy is enabled through technology. As a Technical Program Manager (TPM) you will build world‑class technical solutions that enable Capital One customers to have incredible experiences, define and deliver the future of Capital One architecture, and collaborate with cross‑functional teams to shape product roadmaps and strategy.
What you’ll do
* Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery.
* Bring cross‑functional resources together to tackle a wide range of technical business problems.
* Contribute to the evolution and the effective day‑to‑day running of the TPM and wider change management function, leveraging industry knowledge to build a best‑in‑class TPM function.
* Inspire and influence others to focus on solving clear customer problems and deliver with a customer‑first mindset.
* Provide clear communication and coordination between delivery teams and wider business stakeholders.
* Adapt methodology and style to suit different scenarios.
* Challenge and stress‑test plans, scope and delivery approaches.
* Deal with ambiguity and navigate effectively when processes are not clearly defined or understood.
* Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams.
Qualifications
* Strong technical background, ideally building highly scalable platforms, products, or services, and ability to proactively identify and mitigate technical risks throughout the delivery lifecycle.
* Experience as a TPM leader to grow and develop a team of TPMs, while building the foundations for the TPM practice.
* Proven experience delivering change in a fast‑paced environment, utilizing Agile and MSP delivery methodologies.
* Ability to simplify the technically complex and drive well‑educated decisions across product, engineering, design, and data science representatives.
* Excellent problem‑solving skills, structured thinking and understanding to transform problems into actionable work for teams, coupled with an unwavering desire to deliver for customers and business.
* Proven experience managing cross‑team dependencies, risks and issues.
* Confidence in leading through ambiguity in a fast‑paced, changing environment.
* Strong relationship‑building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level.
* A credible track record of improving the effectiveness of delivery.
* Proven experience managing cross‑team governance and reporting.
* A passion for leading, coaching and nurturing the very best talent.
* Comfortable working in a complex regulated environment (experience desirable).
Location and Working Arrangements
This is a permanent position based in our Nottingham office. We have a hybrid working model – you’ll be based at the Nottingham office and are expected to be in office 3 days a week. Many associates have flexible working arrangements and we’re open to discussing an arrangement that works for you.
Benefits
We offer high performers strong and diverse career progression, investing heavily in developing great people through Capital One University training programmes (and appropriate external providers). Immediate access to core benefits including a pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available such as season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave. Open‑plan workspaces and facilities designed to inspire and support you. Our Nottingham head‑office has a fully‑serviced gym, subsidised restaurant, mindfulness and music rooms.
EEO Statement
Capital One is committed to diversity in the workplace.
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