Join to apply for the Patient Advisor - Rock Healthcare role at HiB´s Vinterleker 2011
Job Summary
Rock Healthcare are looking for someone enthusiastic and a great team player to join our friendly Practice as a Patient Advisor.
In the patient advisor role, you will be front‑of‑house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis. It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst addressing any concerns and minimising complaints to maintain a high level of patient satisfaction.
This vacancy is for full or part time hours between 08:00 and 18:30, Monday to Friday.
Your Duties Will Include:
* Checking in and registering patients
* Ordering medications / Prescription processing
* Scheduling appointments
* Coordinating home visits
* Reception & Administration duties
* Navigating Clinical software systems
Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.
About Us
Rock Healthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury. The site is a modern, purpose‑built premises, containing a variety of primary care services to meet the needs of the local population.
We are proud to be a teaching Practice for Medical Students, Nursing Students, Health Care Assistants and GP Trainees. We are committed to the continued development of our teams.
Salary & Working Pattern
£12.60 an hour + NHS Pension
Contract: Permanent
Working pattern: Full‑time, Part‑time
Job Location
Moorgate Primary Care Centre, 22 Derby Way, Bury, Manchester, BL9 0NJ
Job Description & Person Specification
Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.
Communication
* Must have excellent telephone and communication skills
* Be an excellent problem solver and de‑escalate complaints
* Be a team player and also be able to work using own initiative
Experience
* Experience of working in an office environment
* Minimum 1 year experience of working in a GP Practice
Desirable Experience
* Minute‑taking experience
* Familiarity with Emis and Docman
* Previous history of working in a healthcare setting
Qualifications
* Educated to GCSE standard or equivalent [Mathematics & English]
Previous Experience / Training
* Experience of working with the public in a fast‑paced environment
* Microsoft Word and Excel literate
* Experience in handling a high volume of calls and dealing with a variety of enquiries
Inter‑Personal Skills
* Must be able to work as part of a team and contribute to Practice meetings
* The successful candidate will be required to present on occasions and take minutes / prepare agendas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: BARDOC
Address: Moorgate Primary Care Centre, 22 Derby Way, Bury, Manchester, BL9 0NJ
Employer's website: http://bardoc.co.uk/
#J-18808-Ljbffr