1. Lead innovative onboarding and learning strategies across Customer Service
2. Shape future-ready workforce capability with scalable learning frameworks
3. Flexible hybrid working with access to award-winning employee benefits
As Manager, Onboarding Experience and Learning, you’ll design and deliver impactful learning experiences that align with strategic priorities and industry trends. You’ll lead the development of scalable frameworks and job-ready programs that support career pathways and foster a culture of continuous learning.
What You’ll Do
4. Lead the design and implementation of onboarding and core learning solutions aligned with strategic priorities
5. Develop scalable frameworks that support job-ready capability across career pathways
6. Collaborate with stakeholders to ensure seamless transitions from onboarding to ongoing development
7. Ensure governance and compliance with training standards and regulatory requirements
8. Evaluate learning effectiveness using performance and engagement metrics to drive continuous improvement
9. Partner across teams to align learning with broader workforce strategy and transformation initiatives
What You’ll Bring
10. Experience in Learning & Development, with a strong understanding of adult learning principles
11. Advanced capability in learning experience design and instructional methodologies
12. Strong stakeholder engagement and consultative skills, with the ability to influence and collaborate
13. Business acumen and understanding of customer service and insurance industry dynamics
14. Familiarity with LMS platforms and eLearning tools such as Lectora or Captivate (desired)
15. Qualifications in Training & Assessment or Adult Learning (desired)
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
16. Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
17. Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
18. Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
19. Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
20. Paid volunteer leave, donation matching, and unlimited emergency response leave
21. Performance-based bonuses and Suncorp shares for eligible employees
22. Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.