Overview
We are recruiting a Business Support Apprentice with the opportunity to work towards a Level 3 apprenticeship in Business Administration. To support you, you will have time off the job for your studies and your salary will be 70% of the full Business Support Officer role, rising to 100% upon achievement of your apprenticeship.
To offer administrative support to the Family Hub Service. We are seeking a dedicated and organised individual to join our Family Hub Team, ensuring the smooth operation of our services and providing vital support to families, children, and young people.
You will be responsible for ensuring all queries and registrations from both internal and external sources receive prompt and appropriate responses. You will monitor various inboxes, process incoming data and registrations, and produce letters and reports whilst adhering to reporting timescales.
Your responsibilities will include maintaining accurate records through data entry, preserving confidentiality at all times. As a welcoming face of the Family Hub, you will meet and greet families and partners, introducing them to the Family Hub programme and activities, while encouraging their engagement and participation. You will support the team in developing and planning a timetable of engaging activities, ensuring all resources are accessible to families. Additionally, you will coordinate training events, courses, and parenting programmes both in person and via online systems, providing comprehensive administrative support to ensure their success.
Responsibilities
* Provide administrative support to the Family Hub Service and its activities
* Respond promptly to queries and registrations from internal and external sources
* Monitor inboxes, process data and registrations, and produce letters and reports within reporting timescales
* Maintain accurate records through data entry and preserve confidentiality
* Welcome families and partners, introduce them to the Family Hub programme and activities, and encourage engagement
* Assist in developing and planning a timetable of engaging activities and ensure resources are accessible
* Coordinate training events, courses, and parenting programmes (in person and online) with comprehensive admin support
You Will Need
* A positive, responsive and adaptable attitude
* Confidence to work independently
* An innovative and creative approach to work
* A team driven approach to delivery
* A customer focused approach
* A willingness to learn new skills and work with different service areas
Your Skills Will Include
* Excellent organisation and time management
* Ability to manage multiple tasks and prioritise workload
* Top quality customer service
* Great IT skills and confidence with learning new systems and software
* Acting sensitively and with integrity around confidential information
Employment details
* Seniority level: Internship
* Employment type: Full-time
* Job function: Other
* Industries: Government Administration
Note: This description reflects the responsibilities and requirements for the role and may be subject to change.
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