Business Support Officers are crucial to the efficient day-to-day operations of a team. They are responsible for supporting the organisation in a variety of ways including: being the first point of contact for queries and responding to them in a sensitive and timely manner; monitoring and maintaining financial systems to support with accurate reporting; and ensuring that information is up to date on communications, leaflets and websites.
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
The role of a Business Support Officer involves a great deal of multitasking. The School Planning and Policy team have the main responsibility for the administration of Personal Travel Budgets, which are payments made to parents/carers of children eligible for travel assistance who have chosen to make their own travel arrangements. The team are also be required to support the School Organisation team who are responsible for pupil planning. This will involve administrative support where: schools are converting to Academies; schools have requested changes to the Published Admissions Numbers, which requires public consultation; or where new housing developments necessitate the building of a new school.
Typical duties will include:
1. Maintaining and monitoring all financial / administrative systems including Unit
2. Processing payments using either pre-payment cards or a postback and Excelerator
3. Responding to all internal and external communications sensitively and diplomatically
4. Creating or amending communication (letters/email templates/information leaflets) to ensure information remains accurate and Plain English is used
5. Organising meetings, workshops and events. Attending meetings, online or in person, to take accurate notes or minutes and record actions
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £ per hour for all contracted hours.