Our client is currently looking for a Sales Administrator to work for a local company based in Corby. Hours are Monday to Friday 09.00-18.00pm. This role is permanent.
Job Purpose
A sales administrator provides essential support to the sales team and acts as a key point of contact for customers, ensuring smooth sales operations and customer satisfaction. The role combines administrative and customer service responsibilities.
Core Duties and Responsibilities
* Order Processing: Receiving, processing, data entry and tracking sales orders via phone, email, or online systems. This includes checking orders for accuracy and verifying customer and payment details.
* Invoicing and Paperwork: Issuing sales transaction invoices, credit control, handling credit checks, and managing all related sales paperwork and filing.
* Customer Communication: Answering customer inquiries, providing information on products, pricing, and delivery dates, and resolving any issues or complaints that may arise.
* Record Keeping: Maintaining and updating sales and customer records in a Customer Relationship Management (CRM) system or database to ensure data integrity and accuracy.
* Logistics Coordination: Liaising with the logistics or production departments to organise deliveries and ensure the timely fulfilment of orders.
* Inventory Management: Monitoring stock levels, coordinating with suppliers for replenishment, and alerting the sales team to any potential supply issues.
* Sales Reporting: Compiling monthly or regular sales reports and presentations for management, which often involves extracting and analysing data from sales software.
* Sales Team Support: Providing general administrative assistance to the sales team, such as scheduling meetings, preparing sales proposals and presentations, and managing diaries.
* After‑Sales Support: Offering after‑sales service, which may involve handling warranties, returns, and replacements, or directing clients to onboarding support.
Key Skills
* Communication Skills: Excellent written and verbal communication skills for interacting with customers and colleagues.
* Organisational and Time Management Skills: The ability to manage multiple tasks and prioritise effectively in a fast‑paced environment is crucial.
* Customer Service: Strong interpersonal skills and a customer‑first mindset to build and maintain positive client relationships.
* Attention to Detail: Meticulous attention to detail is vital for accurate data entry and processing orders and invoices correctly.
* IT Proficiency: Experience with Microsoft Office Packages - Excel, Word and Outlook.
* Teamwork: The role involves close collaboration with various departments, so being a team player is essential.
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