We are currently recruiting for an Aftersales Advisor on behalf of a reputable main dealership located in Halesowen. This is an excellent opportunity for a motivated professional to join a well-established team and develop their career within the automotive industry. Benefits: Competitive salary, fully negotiable based on experience Supportive team environment with clear avenues for career progression Balanced working hours promoting a healthy work-life balance Ongoing training and development to enhance industry knowledge Opportunity to work with a well-regarded dealership in the West MidlandsAs the Aftersales Advisor, your responsibilities will include: Greeting customers and assessing their vehicle service needs through effective communication Providing expert advice on repairs and maintenance to ensure customer satisfaction Scheduling service appointments and managing customer expectations efficiently Preparing accurate service invoices, explaining work carried out, and providing estimates Following up post-service to ensure customer satisfaction and obtain feedback Assisting customers with sourcing parts, both through in-store and phone inquiries Maintaining accurate inventory records and reordering parts as necessary Collaborating closely with workshop teams to ensure timely parts delivery Handling order processing, payments, and detailed documentation Staying informed on industry products, parts, and current trends Keeping the parts department organised, clean, and compliant with safety standardsThe ideal candidate for the Aftersales Advisor role should possess: Proven experience within a similar Aftersales, Service & Parts Advisor role within the automotive sector Excellent interpersonal and communication skills to build rapport with customers and colleagues Strong problem-solving abilities and the capacity to perform under pressure in a fast-paced environment Good computer literacy, particularly with parts catalogues and dealership management systems Attention to detail in identifying parts and handling customer interactions accurately A valid driver’s licenseIf you are passionate about automotive parts and customer service and are eager to advance your career with a reputable dealership, we invite you to submit your CV and a cover letter explaining why you are the perfect fit for the Aftersales Advisor position. For further details about the vacancy or to explore other automotive careers in the West Midlands, please contact Archie Lawson at Perfect Placement today