Anton Paar Ltd, one of the world leaders in laboratory instrumentation and services, has a new vacancy for a Service Engineer based in our Luton workshop and responsible for maintenance, calibration and repair of a wide variety of instruments across several very different technologies. Full training will be given to the right candidate who will join a well‑motivated and successful team.
Responsibilities
* Completing preventative maintenance, calibration and/or repair on a wide range of instruments sent to Anton Paar’s workshop
* Providing quality technical support to customers via telephone and email
* Ensuring accurate cost estimates are sent to all customers for work undertaken and purchase orders received
* Completing all service records and provide correct documentation for all work to the customers
* Taking responsibility of and managing in‑house support tickets to meet the Anton Paar service KPIs
* Performing maintenance, functional checks and repairs on Anton Paar demonstration and loan instruments between use
* Accurately controlling spare parts inventory by following the correct processes and ensuring accurate reporting
* Maintaining the workshop to ensure compliance with H&S requirements and a clean working environment
* Keep all tooling / test equipment in full working order and ensure any hardware which requires annual calibration is managed correctly
* Liaise with the office admin staff to ensure a smooth workflow and delivery of the department KPIs
Your profile
* Suitable candidates should hold an NVQ Lv 3 or equivalent in electronic or mechanical engineering related discipline as a minimum
* Have hands‑on technical experience of complex and sensitive equipment
* Be able to demonstrate customer service skills from their past experience
* Always maintain a high attention to detail
* Be self‑motivated, enthusiastic, can‑do attitude, able to work under own initiative
* Good computer literacy. Competent in use of MS Office and CRM software
* Fluent English in spoken and written
* Located within commutable distance to the Luton office
What we offer
* Attractive base salary plus performance‑related bonus
* A competitive package of benefits
* Potential for growth within a dynamic company
Entry
Immediately
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