Job Title:
Support Services Team Leader
About the Role:
We are seeking a highly skilled and experienced Support Services Team Leader to join our team. As a key member of our team, you will be responsible for supervising and supporting a team of Frontline FM colleagues within a dedicated patch of properties.
Your primary objective will be to ensure that administrative duties are completed efficiently and effectively. You may also be involved in the recruitment of Frontline Colleagues, as well as liaising with customers, tenants, contractors, and service users to understand day-to-day service pressures and coordinate any required response.
In addition, you will be responsible for managing a delegated budget, undertaking planned and reactive ad hoc surveys/audits as necessary to manage business performance, and creating and managing purchase orders and timesheets.
Key Responsibilities:
* Complete reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits
* Undertake the rostering of staff and ensure all absences are appropriately covered
* Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals
* Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements
* Liaise with customers, tenants, contractors, and service users to understand day-to-day service pressures and coordinate any required response, providing professional advice and information where appropriate
Requirements:
* Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience
* Working knowledge of Health and Safety requirements
* Experience of managing or supervising a team
* Strong customer service skills
* Strong administrative skills
* Educated to NVQ2 level equivalent knowledge or experience
Benefits:
* 27 days holiday not including bank holidays
* Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings
* Training and development opportunities
* NHS discounts