Technical support team lead (msp)

Job Description

Technical Support Team Lead (MSP)

Central Bristol | Office-Based (5 Days Per Week) Up to £40,000 + Excellent Benefits

Are you an experienced Team Lead or Senior Support Engineer ready to take the next step in your career?

We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider.

This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance.

What You'll Be Doing

• Leading, coaching and developing a technical support team
• Managing customer escalations and service-related challenges
• Driving service improvements and operational efficiency
• Conducting customer service reviews and performance discussions
• Working closely with service desk, technical and project teams
• Using service data and reporting to identify trends and opportunities
• Supporting customer retention and long-term relationship development

What We're Looking For

• Experience within an MSP, IT Services or Managed Services environment
• Previous team leadership, mentoring or people management experience
• Strong customer-facing and stakeholder management skills
• Experience handling escalations and service improvement initiatives
• Good understanding of Microsoft cloud and modern workplace technologies
• ITIL knowledge or service management experience desirable

Essential Requirements

Eligible for SC Clearance Full UK Driving Licence Able to work from the Bristol office 5 days per week

Benefits

• Pension matched up to 6%
• Private Healthcare
• EMI Share Scheme
• 25 Days Holiday + Bank Holidays
• Birthday Off
• Life Assurance
• Genuine leadership and career development opportunities

This is an excellent opportunity to play a key role in shaping a growing support function whilst remaining close to customers and service delivery.

RSG Plc is acting as an Employment Agency in relation to this vacancy.