Job Description
& Person Specification .
As Beacon Team Leader, you will be a member of the local management team within the victim service, managing a team of Beacon Support Workers as part of a multi-disciplinary team ensuring the effective delivery of end to end support for victims in line with contractual expectations. You will provide line management support, supervision and guidance to the team in line with Catch22’s policies and procedures.
You will ensure that victims receive a high quality service through the effective management of the team’s performance, maintaining organisational and professional standards expected of the victim service. You will ensure that victims’ needs are reviewed and met in line with the key targets and contractual expectations.
You will maintain a close working relationship with police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide a high quality and consistent service. You will provide management oversight of presenting risks and needs ensuring matters are managed and escalated appropriately and actions taken expediently as deemed appropriate to the presenting situation.
Qualifications
As Beacon Team Leader, with responsibility for the effective running of the Victim Service on a day-to-day basis, you will have a great opportunity to be involved in a number of varied projects working at the heart of the delivery of our strategic ambition.
Good will look like the following:
1. A confident, professional, and creative individual with a ‘can-do’ approach
2. Responsive to pressure and change – flexible and adaptable to sustain performance.
3. Ability to build and manage relationships, share knowledge and skills to deliver shared goals
4. Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience.
5. Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.