About Us
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we're expanding rapidly and looking for exceptional individuals to join our Head Office team.
About the Role
The AR Analyst (Credit & Collections) is responsible for managing the compliance to the company collections policy and function within Travel Counsellors. The role ensures timely recovery of outstanding invoices and deposits. Accurate banking allocations, and effective support of finance administration processes are key to overall team success. A strong focus on self-discipline, adherence to company policies, and proactive enforcement of credit controls is critical to set high standards for the long term.
Please Note - this role is a 12-month fixed-term contract
Principal Accountabilities
Credit & Collections (60%)
* Proactively manage debtor accounts for leisure and corporate clients as required.
* Monitor and recover outstanding invoices, with focus on accounts exceeding 30 days overdue.
* Issue reminder letters, statements, and contact customers directly (phone, email) to secure payment.
* Escalate poor reply/acknowledgement/commitment accounts in line with policy, including placing accounts on stop, involving account managers, or initiating legal recovery where approved.
* Negotiate repayment arrangements where appropriate to collect before the 90-day threshold for insurance cover in line with company policy.
* Maintain accurate and up-to-date debtor notes and ensure all contact activity is logged.
* Provide weekly reporting on aged debt, collection performance, and high-risk accounts.
* Ensure compliance with internal credit policies and educate Travel Counsellors and customers on our policies.
* Banking & Allocations (20%)
* Accurately allocate incoming payments against the correct customer accounts and invoices.
* Investigate and resolve unapplied or misallocated cash in a timely manner.
* Reconcile bank receipts with accounting records daily.
* Support month-end activities relating to cash allocation and KPI integrity.
* Administration & Support (20%)
* Action and review dunning activity, including distribution of customer statements and reconciliations.
* Maintain organised debtor files and ensure proper record-keeping.
* Support the wider finance team with ad-hoc administrative duties.
* Provide internal managers with credit status information confidently.
* Support with the clearing of incoming tickets to drive payments and compliance.
* Use defined escalation processes internally to achieve maximum recovery rates
Required Experience
* Educational/Professional Standards - GCSE Maths and English
* IT literate, with strong Microsoft Office skills (Excel is essential)
* Professional, confident manner with excellent verbal and written communication skills
* Strong organisational and numerical skills
* Team player and approachable
Our Benefits
* Competitive salary + annual bonus
* Flexible hybrid working
* Career development opportunities
* 25 days holiday (increasing to 28 after 5 years)
* Enhanced Maternity/Paternity pay
* 1 day paid charity day
* Company events and incentives
* 3x salary death in service benefit
* Pension scheme
* Private Medical Insurance or Healthcare Cash Plan
* Free breakfast and beverages
Inclusive Recruitment at Travel Counsellors
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.
For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team