Working Pattern:
* Initial induction on site (London) for approx. 7-10 days.
* Hybrid model: minimum 1-3 days per week in the office, with flexibility based on business needs.
* candidates must be local to Whitehall.
Essential Requirements
* Strong IT skills, including MS365, MS Teams, Excel, Word, SharePoint, and spreadsheets.
* Proven casework or administrative experience.
* Strong attention to detail.
* Previous public sector experience
* Professional curiosity and the ability to work with complex information.
Desirable
* Knowledge of Atlas or DAX systems.
Important Notes
* Civil servants are not eligible. Contractors and fixed-term civil servants are acceptable, provided an end date is confirmed on the coversheet.
* Applications missing contractor/civil servant status will be rejected.
Key Responsibilities
* Make accurate, evidence-based decisions in line with guidance and procedures.
* Handle sensitive information securely, ensuring compliance with the Data Protection Act 2015.
* Manage queries with professionalism, empathy, and awareness of translation needs.
* Review and assess applicant documentation, requesting clarification where needed.
* Build and maintain effective stakeholder relationships.
* Manage case records and correspondence promptly and accurately.
* Ensure casework data is accurate to support reporting and resource planning.
* Adhere to governance protocols to ensure transparency, accountability, and consistency.
Interview Process: 1 stage via MS Teams.