We are seeking an experienced, motivated leader to drive forward Electronic Monitoring (EM) delivery across the region. As national EM solutions continue to expand, maintaining our strong performance and ensuring consistent, high‑quality implementation has never been more important. In this pivotal position, you will champion EM delivery on behalf of GM Probation Service, supporting both regional and organisational objectives. You will develop and sustain influential relationships with senior leaders across a wide range of external agencies, ensuring effective collaboration and a consistent approach to EM practice. Representing the Probation Service at key regional and local partnership boards, as well as national and regional senior leadership forums, you will use expert knowledge and confident communication skills to influence discussions, shape decision-making, and promote EM as a credible and effective sentencing and licence option. You will deliver briefings, presentations, and high‑quality written updates, including responses to ministerial enquiries when required. The successful candidate will be confident and competent in engaging with GMPS change activity and demonstrate a disciplined, collaborative approach to effective business management. You will be an effective communicator, relationship-builder, and strategic thinker with the confidence to influence at senior levels. You must be able to navigate complex operational challenges, balancing national expectations with regional priorities. A strong understanding of EM practice and broader criminal justice delivery and the ability to interpret and apply data to improve outcomes will be essential. Job Title Senior Operational Support Manager Directorate National Probation Service Band 6 Overview of the job Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support. Summary To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU). To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. May be required to participate in out of hours on call rota. Responsibilities, Activities & Duties Senior Operational Support Manager may be required to undertake any combination, or all, of the duties and responsibilities as directed by the Head of Operational Function as set out below.. Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc. Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc. Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc. Responsible for the professional development of cluster staff Responsible for developing and deploying the Cluster Training Needs Analysis Ensure effective cluster employee recruitment and induction Act as cluster lead for performance & quality Act as cluster lead for audits and inspections Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc. Responsible for the management of the Business Manager and the administrative support functions within the cluster Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc. Operational support to the Head of cluster in cluster compliance with Health and Safety legislation. Senior Management responsibility for estates, buildings and maintenance activities within the cluster Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies Work within the aims and values of NPS and HMPPS The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder. Behaviours Leadership Making Effective Decisions Working Together Delivering at Pace Communicating and Influencing Managing a Quality Service Changing and Improving