The role in a nutshell: The Deliveries Team Leader will be responsible for managing the Deliveries Team to achieve our delivery target in-line with the company Hoshin and provide exceptional customer service. A bit about the ‘Department’: The Deliveries Team Leader is a vital part of the Commercial Operations Department, playing a key role in the growth and success of KINTOs leasing products. The Deliveries Team provide a vehicle delivery booking service to drivers and fleet contacts ensuring the highest standards of service. As a department we collaborate closely with a wide range of stakeholders, including dealers, brokers, and various internal departments, to drive seamless operations and deliver exceptional customer service. By continuously adapting to the demands of the business and maintaining strong communication channels, the Commercial Operations department helps to deliver value to both clients and the company, contributing directly to KINTOs reputation for excellence in the leasing industry. What you’ll be doing: You will be responsible for the accurate and timely delivery of vehicles for our varied client base from our dealer network in accordance with our business Hoshin targets You will arrange the delivery directly with the Client and follow the progress of the delivery through the successful completion, keeping the Client updated throughout the process. You will build technically strong, highly engaged and energised colleagues Facilitate vehicle advice, delivering class leading analysis & reports in a professional & innovative way and lead the efficient operational day-to-day performance of the Deliveries team. As the Deliveries Team Leader, you will need to build strong relationships with other departments within KINTO, as well as within the customer base, vehicle manufacturers and vehicle dealers, with a focus on delivering to our service level agreements. An ordinary day would look like “offering available deliveries, delivery date queries, customer/senior leadership reporting, managing SLA/s, team workloads and customer complaint resolution” Attending Dealership Reviews with our Preferred Network alongside the Purchasing Manager to review and manage performance Manage the vehicle demonstrator function to ensure customers are receiving prompt and good customer service from both KINTO and the supplier Investigate, take ownership and resolve customer complaints to a full resolution in line with complaints procedures and company policy How you could stretch this role: Identify and propose solutions to improve the delivery process for our customers including forward thinking with Miles Integration. To proactively identify and resolve operational issues to drive continuous improvement. Develop and maintain process flows and work instructions for activities to remove errors, improve efficiency, enhance service and reduce costs. Take ownership of the relationship with MoDel (vehicle delivery platform) to ensure KPI’s are met as per the supplier terms and conditions Seek out opportunities to improve the TPS journey within the Commercial Operations department Running and taking ownership of dealer reviews in lieu of the Purchasing Manager Experience you’ll gain: Increasing departmental knowledge with understanding of functions and priorities Working closely with Account Management to provide an exceptional service for our customers Improving skill in customer and leadership reporting where you’ll provide accurate and timely data, visualisation and forecasts Deep understanding of supply chain, vehicle builds and lead times Good knowledge and experience with TPS How we’ll support you: A full KINTO induction Provide a great learning opportunity to develop the core skills required to excel in the role. Give you the space and opportunity to be your whole self at work. Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same. As a manager : Regular 1:1’s to provide direction and guidance Clear objective setting via our performance management process On-going coaching as required. Always available for support as needed. What you’ll get to own: Daily workload management of the team Delivery forecasting Demonstrator Vehicles Daily Management board Avaya Call Management People Management incl. holidays, absences, PReviews Case Management ensuring SLA’s are achieved Procedure maintenance/updates Requirements Key Experience & Skills: Demonstrates a high level of attention to detail Computer literate, with proficiency in applications such as Outlook and Excel Solution-focused, with strong problem-solving capability Strong analytical skills, with the ability to identify and apply best practices Excellent communication skills, supported by a strong service ethic Highly organised, with the ability to manage workload independently Customer-focused, with a commitment to first-time resolution Attributes & Behaviours Approaches tasks with a sense of urgency without compromising attention to detail Collaborative team player who contributes positively to shared goals Demonstrates a proactive, can-do attitude Shows persistence and takes pride in achieving right-first-time outcomes Motivated by meeting service levels and performance targets Resilient and resourceful when facing challenges Self-motivated, with a strong drive to succeed Benefits Bonus earning potential 25 days holiday 8 days bank holiday Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution Hybrid working policy 2 days from home each week should you want to Car Scheme following passing of probation Private Medical Cover Life assurance scheme Discounts on different retailers Free onsite car parking Onsite nursery with discounted prices Well-being hour each month Discounts on Toyota & Lexus Cars Well-being events Volunteer Days Employee assistance programmes Free fruit in the office KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status. Our Recruitment Process: At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.