Job Purpose
Managing the all areas of multiple contracts, and a team of Desktop Account Controllers and Desktop Account Support staff who are assigned to these contracts. The role is to be the clients point of contact to manage the relationship and ensure that the contract is delivering to the client's requirements and expectations.
What You'll Be Doing:
* Manage your team to ensure delivery all aspects of your contracts within the Service Department. From the receipt of the job to the completion of all works.
* Manage any queries on the account to a successful resolution.
* Maintain excellent working relationships with clients to ensure their needs are met.
* Work with Contract and Client Relationship Managers to ensure ABCA is adding value to each contract and identifying opportunities where further work for the client can be secured.
* React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date, and provided with detailed updates for the resolution or further actions required.
* Ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.
* Manage client expectations regarding any delays with parts and job completion where necessary.
* Updating and maintaining customer portals.
* Assist office controllers with mailbox support & admin.
* Assist sales staff with quote requirements and meeting the client spec.
* Liaising with FLMs and Service Managers to ensure works are identified and completed correctly.
* Preparing and reporting on client works in progress and KPI's.
* Reconciling our data with the clients to ensure that the two systems are correct.
* Occasional attendance at client meetings. Problem solving current or foreseen issues and delivering creative solutions.
* Support the Service department with any ad hoc tasks, especially relating to customer contracts.
What You'll Bring:
Essential
* Must have experience of working with CRM Systems
* Must have knowledge on Microsoft Office, especially with Excel
* Must have customer service experience
Desirable
* Previous roles in a service and maintenance environment.
* Previous account/contract management experience.
Personal Attributes:
* Excellent communication and interpersonal skills
* Excellent organisational skills
* Professional and positive approach
* Self-motivated
Job Types: Full-time, Permanent
Pay: £30,000.00-£45,000.00 per year
Work Location: In person
Reference ID: #INDFE | JVx1 | £4,000 | Monthly | SD - 21 July 2025