The role of Customer Service in the healthcare industry involves providing excellent support to clients/customers, ensuring their needs are met efficiently and professionally. Based in Esholt, this permanent position is ideal for someone passionate about delivering high-quality customer care.
Client Details
This well known organisation is committed to offering exceptional services to its customers and fostering a supportive work environment for its employees. With a focus on quality and care, the company values professionalism and customer satisfaction.
Description
Responding promptly and professionally to client inquiries via phone, email, or in-person.
Managing appointment bookings and scheduling efficiently.
Providing accurate information about products and services.
Resolving customer concerns with a focus on satisfaction and care.
Maintaining updated records of client interactions in the system.
Collaborating with team members to ensure seamless service delivery.
Assisting with administrative tasks related to customer service processes.
Upholding the organisation's standards and values in every interaction.Profile
A successful Customer Service professional should have:
Proven experience in a customer service position or call centre role.
Strong communication skills, both written and verbal.
Proficiency in basic administrative and organisational tasks.
A positive attitude towards problem-solving and client satisfaction.
Ability to work collaboratively within a team environment.
Attention to detail and commitment to maintaining accurate records.Job Offer
Salary of £25,000 - £26,000 per annum.
20 days of holiday leave plus bank holidays.
On-site parking for added convenience.
Employee discounts on products and services