About the job Senior Customer Care Executive (UK)
WE ARE HIRING:Senior Customer Care Executive (UK)
Role Description:
The Senior Customer Service Executive will manage customer service activities for the UK health sector, ensuring high levels of customer satisfaction and support. Responsibilities include handling customer inquiries, resolving issues, managing customer service teams, and improving service processes. The role requires strong interpersonal, leadership, and problem-solving skills.
Key Responsibilities:
* Manage and oversee customer service operations for UK healthcare clients.
* Handle and resolve customer inquiries and issues promptly.
* Lead and mentor the customer service team to ensure high-quality service delivery.
* Monitor customer satisfaction and implement improvements where needed.
* Collaborate with internal teams to streamline service processes.
* Maintain and update CRM systems with accurate customer information.
* Ensure compliance with customer service best practices.
Qualifications & Experience:
* Bachelors degree in Business Administration or related field.
* Minimum of 1-2 years experience in customer service management, preferably in the UK healthcare sector.
* Strong interpersonal and relationship management skills.
* Proven experience in customer satisfaction and support.
* Knowledge of CRM systems and service best practices.
* Excellent written and verbal communication skills.
* Strong leadership skills and ability to work effectively in a team.
* Must be willing to work on UK shift hours.
Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client looking for a dynamic individual to fill the role of Senior Customer Care Executive (UK).
At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!
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