Join us at Smartbox as a Trials and Funding Administrator!
Are you a passionate Trials and Funding Administrator looking to make a real impact by giving a voice to those without speech Smartbox is looking for a dedicated individual like you to join our team and contribute to enhancing the lives of people with disabilities.
Your Impact:
As our Trials and Funding Administrator, you will:
Qualify, assess, and triage all incoming trial requests.
Liaise with AT Specialists for pre-qualification when necessary (e.g., new or uncertain clients).
Send triage emails for various product requests (e.g., Windows vs iPad).
Allocate trials independently or in coordination with AT Specialist schedules.
Book face-to-face or virtual set-ups in collaboration with the Sales Coordinator and teams' diaries.
Ensure all correspondence is accurately tracked in the CRM using the correct process.
Continued support to clients where needed, including funding guidance and signposting.
Maintain professional email and phone communication standards.
Assist with booking and monitor client collections, updating records daily.
Work closely with the Trials Coordinator to align device availability with upcoming schedules.
Conduct quarterly stock takes with the Trials Coordinator, assisting with stock returns and allocations.
Provide cover for the Trials Coordinator during annual leave (training will be provided).
Answering customer calls to our main Smartbox phoneline, redirecting to other teams where necessary, and covering other teams’ extensions when needed.
Monitor shared email mailboxes and voicemails.
Work closely with the AT Specialists on industry knowledge, creating shared resources, and supporting funding enquiries.
Maintain internal knowledge base for UK and Ireland funding sources.
Support coordinating internal events for the UK and Ireland Sales and Marketing teams.
Essential Qualifications/skills/experience:
Exceptional multitasking and organisational skills.
Strong teamwork and collaboration across departments.
Ability to perform under pressure and manage high-priority cases.
Proactive in identifying and suggesting process improvements.
Professional email etiquette and confident phone manner.
Use of Microsoft suite is essential.
Quick thinking and adaptability in dynamic situations.
About Smartbox:
At Smartbox, we're proud to be at the forefront of assistive communication technology. Our innovative products are used globally by individuals with diverse needs. Our values - passionate, caring, empowering, achieving together, and enabling change - resonate in everything we do.
Our Inclusive Culture:
We believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on our technology for effective communication.
Our Commitment to Sustainability:
At Smartbox, we not only innovate but also prioritise sustainability. We aim to minimise our carbon footprint and promote a greener world through sustainable solutions. By joining us, you'll contribute to shaping a more inclusive society while actively supporting our sustainability efforts.
Our D&I Commitments:
At Smartbox, we prioritise diversity and inclusivity in our work environment. Here's how we do it:
Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.
Our recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with us.
We believe in adding to our culture, not just fitting in. Our diverse team combines unique talents to create products that reflect the diversity of our users and customers.
Rewards and benefits:
Discover a world of rewards and benefits tailored to your wellbeing at Smartbox. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days. Dive into our website to uncover all the fantastic benefits waiting for you at Smartbox.
Ready to Make a Difference
Join us at Smartbox and embark on a fulfilling career where your work truly matters. Apply now and be a part of a team dedicated to creating technology that changes lives.
Agencies
Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency