Job Title: Service Coordinator
Job Location: 3 Buckie House, McSense Business Park, Dalkeith, Midlothian, EH22 5TA with travel around the area
Salary: £23,590 per annum pro-rata
Hours: 28 per week Contract Type: Fixed Term Contract until 31st March 2026, possibility of an extension
A Full UK driving licence and access to vehicle required for this role.
Are you ready to embark on an exciting journey with the British Red Cross?
We're on the lookout for a passionate and proactive person to join our Health and Local Crisis Response Team as a Service Coordinator. If you're someone who thrives on enthusiasm, can bringing people together, and loves to inspire and guide, then this is the role for you!
Imagine being at the heart of our team, connecting seamlessly with hospital staff, medical experts, and community members, including GP surgeries. As the go-to person for patient referrals, you'll play a crucial role in ensuring a smooth and efficient process. Your rational mind will shine as you evaluate the impact of our services, fine-tuning and improving wherever needed to ensure we're making significant positive change.
This role isn't just a job; it's a chance to make a lasting impact on individuals and communities. So, if you're ready to create a legacy of positive change, join us as a Service Coordinator. Let spread the power of kindness together.
What will a day in the life of a Service Coordinator look like? You'll be:
* Responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals.
* Evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers.
* Monitoring the service delivery, ensuring service health and safety and evaluating progress.
* Overseeing record-keeping and recruiting.
To be a successful Service Coordinator, you'll need:
* IT literate.
* Understanding of how to improve service quality for the benefit of users.
* Full UK driving licence holder and access to vehicle.
* Willingness to work flexible hours.
* Ability to deal with queries in a diplomatic, professional and confidential manner.
* Understanding of how to improve service quality for the benefit of users.
* Willingness to work flexible hours.
Closing date for applications is 16th July 2025.
Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your dedication and expertise, you'll get:
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Flexible working: We do our best to accommodate your preferred work style.
* Learning & Development: Wide range of career opportunities + comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
* Wellbeing Assistance: Access to mental health and wellbeing assistance.
* Team Working: Champion our mission in a collaborative team.
* Cycle2Work: Lease a bicycle through the scheme.
* Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together we are the worlds emergency responders
In Short
* Industry Charities & Non-Profit
* Founded 1870
* Location United Kingdom
* Company size 1000 - 4999
About the British Red Cross
At the British Red Cross, we provide national and international aid, responding to emergencies and supporting people living in crisis.
We help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. We are looking for the best people to help us provide support to millions of people affected by crisis in the UK.
Diversity is something we celebrate, and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
Together, we are the world’s emergency responders
The British Red Cross is here for humanity in the hardest moments. Since 1870, we have been helping people in crisis, whoever and wherever they are.
Whether people’s lives have been turned upside down by conflict, destroyed by earthquakes or disrupted by flooding, we're here to help them through it. It takes all the strength of our humanitarian movement in the UK and 190 other countries – and we can’t do it without you.
It's our mission to help as many people as we can. Without our staff, this simply wouldn't be possible. We work across many different areas from running charity shops, to supporting refugees, to the administration of our offices, we have a variety of roles to suit everyone.
We're always on the lookout for people with bright minds and big ideas to join the Red Cross Movement and help us use human kindness to overcome crisis.
Kindness drives the Movement
The British Red Cross has been helping people in crisis for more than 150 years and we hope to do so for at least 150 more.
As an organisation we are guided byseven fundamental principles: humanity, neutrality, impartiality, independence, voluntary service, unity and universality. These principles are at the heart of our values: compassionate, courageous, dynamic and inclusive.
We each bring the values to life by living our 'values in action' across the organisation. By doing this, we all contribute to shaping the best environment to help people in crisis.
Commitment to Equality, Diversity and Inclusion
At the British Red Cross, we are committed to ensuring every candidate and employee feels valued and supported. Equity, diversity and inclusion are central to our values.We strive to create a fair and welcoming environment where everyone feels a sense of belonging regardless of their background.
We operate an anonymised recruitment process. This means personal details about candidates, including, name, age, ethnicity, disability, religion, contact details are not visible to our recruiters when reviewing applications.
Our recruitment team, hiring managers and selection panel members receive training to ensure they have the knowledge, skills and behaviours to conduct equitable and inclusive recruitment, mitigating bias and conducting using inclusive interviews
We’re stronger together
Our diversity networks, including the Carers Network, Race & Ethnicity Equality Network (REEN), Disability & Wellness Network (DAWN), Gender Equality Network (GEN), LGBT+ Network, and Young Staff Network, empower our people and make the British Red Cross a better place to work. These networks have driven initiatives like mandatory anti-racism e-learning and better support for people with disabilities.
Don't see a group that you relate to? Join us and start your own!
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