Overview
Customer Care Specialist – Location: Milton Keynes (Hybrid - 2 days per week in the office).
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. We’re looking for a Customer Care Specialist to join our team. You’ll be handling inbound contact via phone, emails, social media and live chat to help answer queries and empower our customers to get the most out of their membership through all the exciting tools Rightmove has to offer.
What you’ll be doing
* Providing a seamless service to internal and external stakeholders through a variety of communication channels within set standards and KPIs.
* Helping customers resolve queries quickly and effectively, adapting the approach to different customer needs.
* Developing and maintaining a deep understanding of Rightmove’s systems, products and processes to handle a wide range of queries.
* Managing customer expectations, providing education and advice, and aiming for high-quality first contact resolution.
* Supporting the wider Customer Experience Teams where needed.
Who you are
* Excellent communicator – able to adapt to a wide variety of customers and stakeholders to achieve the best resolutions first time.
* Passionate about educating and empowering customers.
* Ability to prioritise and manage workload to meet SLAs while maintaining customer sentiment.
* Growth mindset – adaptable and proactive in a changing environment.
* Self-aware – able to identify strengths and development areas, with openness to feedback.
What’s in it for you
People are the foundation of Rightmove – we’ll help you build a career on it.
* Competitive compensation package.
* Cash plan for dental, optical, and physio treatments.
* Private medical insurance, pension and life insurance, employee assistance plan.
* 27 days holiday plus two paid volunteering days per year, and holiday purchase schemes.
* Hybrid working pattern with 2 days in the office.
* Contributory stakeholder pension.
* Life assurance at 4x basic salary for nominated beneficiaries.
* Paid leave for maternity, paternity, adoption, and fertility.
* Travel loan, bike-to-work scheme, and rental deposit loan.
* Charitable contributions through payroll giving and donation matching.
* Access deals and discounts on travel, electronics, fashion, gym memberships, cinema, and moving-related services.
Still not sure?
We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’d still love to hear from you even if you don’t meet every requirement.
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to simplify moving by providing the best place to turn for the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and the go-to destination for millions planning their next move, reading industry news, or browsing what’s on the market.
We’ve built a friendly, supportive workplace with a strong culture based on the Rightmove How’s. Our core values are:
* We create value…by delivering results and building trust with partners and consumers.
* We think bigger…by acting with curiosity and setting bold aspirations.
* We care deeply…by being real, having fun, and valuing diversity.
* We move together…by being one team, internally collaborative and externally competitive.
* We make a difference…by delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
If all of this has caught your eye, you may well be a Rightmover in the making!
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
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