Essential Role Duties
1. Once a new client has been implemented, walk through the process with the operation to check they are following SOP and SOP is working for client/operation.
2. Work on the 30/30/90 day post implementation plan to analyse to see if client initial ask is what we are seeing in the operation both Operationally and Financially.
3. Review the solution and identify if it’s working as expected, if not identify gaps and review any scope creep which needs to be discussed with the client.
4. Depending on findings reach out to commercial, if scope creep is identified.
5. Where needed make solutions design changes to the operation where Rerional team can facilitate. If it needs a full overhaul, work with solutions design to complete – including testing for solutions.
6. Monitor warehouse capacity and ensure all corporate reports are updated
7. During Handover phase, monitor sites inventory and send out reports on fixes (e.g. bad LP’s, stock in wrong locations etc) and train sites to check and monitor themselves.
8. Additional training access to rules engine to update Fanatics Ecomm when needed.
9. To be a first point of contact/escalation for sites before raising Help desk tickets.
10. Set up and run both client facing and internal project startup calls, where needed.
11. Manage project plan, where needed.
12. Coordinate various departments/people to ensure timelines on project plan are kept and updated.
13. Ensure we are on plan for go live.
14. Creating locations for new warehouse
15. Write SOP for new clients.
16. Training new/existing staff on FP and client specific requirements
17. Onsite and virtual support as sites start receiving inbound and outbound orders.
18. Ensure site is fully trained and operational and slowly remove support till sites and running on their own
19. Data analysis to ensure solutions are operating as expected.
20. Power BI dashboards where necessary for specific client needs.
21. Other duties as assigned
Physical Requirement
22. Talking, hearing and using hands to operate computer equipment
23. Vision abilities required by this job include close vision and the ability to adjust focus
24. Job may require extended sitting or standing, use of standard office equipment
Other Skills & Abilities
25. Strong problem-solving and analytical ability.
26. Strong verbal and written communication skills
27. Knowledgeable of warehouse operations and freight/logistics optimization.
28. Excellent planning, time management, collaboration, decision making, organization, and presentation skills.
29. Ability to develop and document processes and procedures.
30. Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers
31. Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism.
32. Strong knowledge of Microsoft office, especially Excel.
Education & Experience
33. Minimum 2 years related experience.
34. Minimum 1 year industry experience preferred.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.