Senior Retail Sales Advisor – Fareham
Location: Fareham – 40 hours per week over 5 days, Monday to Friday with Saturdays on a rota.
Competitive salary, pension and company benefits.
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join our Brewers Decorator Centre in Fareham. You will provide exceptional service to customers in store and play a vital part in keeping the branch running smoothly, supporting the Branch Manager.
Branch location: Newgate Lane Industrial Estate, stock includes trade and designer paints, wallcoverings, and decorating supplies. Opening hours: Monday to Friday 7 am‑5 pm, Saturday 8 am‑5 pm.
Responsibilities
- Assist the Branch Manager with developing the branch and team, deputising in their absence.
- Provide exceptional service to customers, delivering on our reputation for quality Brewers service.
- Hold keyholder responsibilities, cashing up and associated supervisory tasks.
- Allocate work to the team, keeping them motivated and driven.
- Use product knowledge to provide recommendations and help customers find the best product for their needs.
- Plan and agree sales forecasts with the Branch Manager in line with company targets.
- Ensure orders and enquiries are dealt with and followed up on promptly.
- Mix paint for customers, process specialist orders, and request special stock within the Branch network.
- Build relationships with customers to fully identify their needs and provide comprehensive service.
- Promote seasonal and special items, including merchandising goods in‑store to increase visibility and sales.
- Assist with stock maintenance in the branch.
Qualifications
- Experience in a retail environment, ideally in a team leader or supervisory role.
- Exceptional customer service and communication skills, able to translate customer requirements into product recommendations.
- Highly motivated with a drive to succeed and do a great job.
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues.
- Ability to motivate and inspire colleagues to achieve the highest level of customer service.
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times.
- Keen to learn, develop skills, and progress within our industry.
- Ideally lives within close proximity to the store to be able to respond to potential alarm calls out of hours.
- An interest in our industry would be advantageous but not essential as product training will be given.
Benefits
- Competitive salary.
- 33 days holiday, including an allowance for selected bank holidays; increasing with service.
- Free life assurance.
- 5 % of salary employer contribution to the pension plan (subject to employee contributions).
- Stream – a money management app giving access to a percentage of your pay as you earn it.
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents.
- Virtual GP service for yourself and any dependent children for unlimited medical advice.
- Medicash, an optional funded scheme for claimable routine healthcare treatments.
- Brewers Colleague discounts offering savings on home improvements.
- Discounts and rewards with selected partners – major high street brands, supermarkets, etc.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
- Staff uniform and uniform cleaning tax relief.
- Comprehensive induction programme and ongoing development.
- After a qualifying period, additional benefits such as profit‑related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District.
We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and will support any reasonable request where we can.
Other job titles associated with this role include: Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant.
