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Responsible for managing external localization vendors and maintaining internal tools and databases. This role ensures vendors are compliant, well-supported, and delivering quality results on time.
Key Responsibilities:
* Onboard, provision, and manage vendor users in internal systems.
* Communicate with localization vendors and track performance.
* Coordinate vendor schedules, testing, and probation periods.
* Troubleshoot workflow issues and recommend improvements.
* Collaborate with cross-functional teams to align on localization needs.
* Support tooling updates and process automation.
* Maintain and optimize vendor databases and internal workflows.
Skills & Experience:
* Strong organizational, communication, and problem-solving skills
* Ability to manage multiple projects in a fast-paced environment
* Experience with databases and internal tooling
* Bachelor's degree or equivalent experience
Day-to-Day:
* Handle vendor queries and performance tracking
* Partner with vendors on projects and join regular check-ins
* Manage a pool of ~4,000 linguists, including onboarding and access
* Improve dashboards and internal tools where applicable
Success Measures:
* Progress tracked via biannual goals, weekly reviews, and task management tools
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Project Management
* Industries
Technology, Information and Media
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