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Retail centre operations manager

Martlesham
Permanent
St Elizabeth Hospice
Operations manager
€27,500 a year
Posted: 1 February
Offer description

Overview

St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of 'charity retail'.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves.


Responsibilities

* You will manage the furniture operations, including collections, deliveries, marketing and financial targets.
* You will oversee the retail and warehouse operations focusing on maximising income and innovating new sources of income to ensure the continued growth of the Hospice.
* Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.


Requirements / Qualifications

* Proven retail management experience in a customer focused environment.
* Excellent interpersonal skills and the ability to work under pressure and to deadlines.


Safeguarding and Policies

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. All posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. The organisation has safeguarding policies in place and staff undertake regular, mandatory safeguarding training.


About the Charity and Reach

We have over 30 charity sites across Norfolk & Suffolk including two retail centres in Ipswich, a community coffee hub, a cafe and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events. The hospice serves the East Suffolk, Great Yarmouth and Waveney areas.


Historical context

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living in the Great Yarmouth and Waveney area.


Benefits

* 27 days annual leave entitlement
* Pension scheme (NHS pension transferable)
* Life Cover
* Free Car Parking
* Cycle to Work Scheme
* Car Leasing Scheme
* Health Service Discounts
* Occupational Sick Pay
* Subsidised refreshments
* Blue Light Card
* Employee Assistance Programme
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