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Due to growth, our client is currently seeking to recruit a Helpdesk Advisor to join their helpdesk team based at their modern offices in Runcorn. You will be responsible for delivering exceptional customer service by managing inbound and outbound calls, resolving tickets efficiently, and ensuring the smooth handling of job scheduling.
Role Responsibilities:
1. Handling inbound and outbound calls with clients, engineers, and colleagues.
2. Recording customer details on the system and updating customer accounts.
3. Chasing any outstanding PO’s.
4. Providing full job confirmations with relevant attendance details.
5. Gathering and documenting correct and detailed job descriptions.
6. Ensuring timely ordering of materials to avoid delays in job completion.
Skills Required:
* Strong organisational and multitasking skills
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