Overview
The postholder is the first point of contact for our individual supporters, as well as community groups and businesses, and are tasked with ensuring our supporters receive a consistent, positive and memorable experience with Tŷ Hafan.
The team strive to inspire loyalty to our charity by supporting with the delivery of our stewardship programme, motivational account management and providing an excellent customer service experience across a wide range of supporters.
Responsibilities
We are seeking a highly motivated and customer focused Fundraising Coordinator (Supporter Care Coordinator) to join our team. You must have good customer service skills to be able to respond to an array of supporter and public enquiries. You will have a genuine passion for Tŷ Hafan's work, speak enthusiastically about what we do and talk with confidence about why supporting our beneficiaries is so important.
Qualifications
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
Equal Opportunity
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Benefits
* Group Personal Pension Scheme with an employer contribution of 5%
* Life assurance – death in service benefit
* Wellbeing support – employee assistance program, which provides a range of free services including counselling, financial and legal support.
* Unlimited access to a 24/7 online GP as well as a range of other health experts
* Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
* Cycle to work scheme
* Technology, mobile phone and will writing schemes
* Discounted gym membership and shopping discounts
* Hybrid working and, when onsite, free secured parking.
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