Optical Customer Technical Support Advisor - Milton Keynes Full Time Basic Salary up to £29,000 + £1,000 End of Year Bonus Excellent BenefitsZest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It's a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.With a full manufacturing and glazing facility on site, you'll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.Key ResponsibilitiesTechnical SupportProvide technical support to customers, Customer Service colleagues, and the Sales TeamHandle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channelsSupport the customer returns process, offering technical guidance and helping resolve more complex casesAssist customers with e-ordering, remote edging, and tracing servicesTroubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processesCustomer ServiceReceive and process customer orders accurately via phone, email, and online systemsManage orders through production and keep customers informed on progress and delivery timesRespond to enquiries regarding products, pricing, availability, promotions, and account queriesHandle customer issues and complaints professionally, managing expectations clearlyGeneral DutiesWork closely with internal teams including production and sales to support customer requirementsFollow all company and departmental processes and proceduresManage workload effectively while maintaining a high level of accuracy and attention to detailContinue to build technical product knowledge through structured trainingRequirementsBackground in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledgeGood practical understanding of spectacle lenses and glazing processesExperience in a customer service or technical support role within opticsConfident using Microsoft Office and customer or order management systemsStrong attention to detail and accuracyClear, professional written and verbal communication skillsPersonable, confident, and comfortable working with customers and colleagues at all levelsSalary & BenefitsBasic Salary up to £29,000 depending on experience£1,000 end of year bonusAdditional Christmas bonus20 days holiday rising to 25 with serviceMonday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime)Rotating shiftsWeek 1: 08:30 - 17:00Week 2: 09:30 - 18:00HealthShield cashback scheme for health checks including dental and opticalEmployee Assistance ProgrammeGroup Life coverOngoing training and long-term career development opportunitiesIf you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.