Davies Group is recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you will be the first point of contact for our customers, requiring excellent communication skills, professionalism, and empathy. You should have experience in commercial motor claims. The role involves managing a caseload of Pre-Litigated Motor Claims, including personal injury, from inception to settlement.
What will your day look like:
1. Proactively manage a caseload of complex motor claims to conclusion
2. Drive continuous improvement in service delivery to clients
3. Adhere to client-specific protocols and best practices
4. Collaborate with colleagues to maintain high service standards
5. Create accurate records in Claims Management System
6. Identify training needs and seek appropriate development opportunities
7. Mentor junior team members to ensure quality and productivity
8. Contribute innovative ideas within the team
9. Maintain high client contact and improve work procedures
10. Act as main point of contact for clients and support client review meetings
11. Deliver presentations and participate in audits and projects
12. Create a supportive working environment
Knowledge and Abilities:
* Strong knowledge of motor claims processes, systems, and procedures
* Proficiency in IT packages like Word, Excel, PowerPoint
* Excellent analytical and problem-solving skills
* Understanding of client protocols and best practices
* High personal standards and professional attitude
* Leadership qualities and interpersonal skills
* Confidence, adaptability, and ability to meet targets and deadlines
* Effective communication and influencing skills
* Ability to support and develop team members
Additional Benefits and Development Opportunities:
* Davies Innovation Lab, Leadership training, and professional qualifications funding
* Wellbeing initiatives, flexible working, and inclusive policies
* Generous pension scheme, life assurance, cycle scheme, and other benefits
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