Service Desk Analyst
Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality.
Key Responsibilities of a Service Desk Analyst
Present a professional image of the company to deliver positive customer experience throughout the customer journey
Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
Manage vulnerable customer incident in order to ensure the most appropriate support is provided
Identify and accurately record any complaints received from customers and achieve first time resolution
Responsible for identifying and reporting any incidents of breaches of operational processes and policies
Skills needed to be a Service Desk Analyst
A confident telephone manner