Ensure timely and correct deliveries (SLA`s or service level agreements) to clients located in UK and Ireland, providing quality in payroll service delivery, and taking pride in contributing to high customer satisfaction. Offices based in Walton-On-Thames. Client Details Our client is a large organisation with a widespread reach throughout the UK & Ireland, they are committed to providing cutting-edge solutions to their customers and fostering an environment of continual development and growth. Hybrid working: 2 days from home and 3 from the office per week. Description The Payroll Supervisor (HYBRID) role involves: Managing Customer Service and continuous improvements: * Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer * Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met * Proactively drives offshoring and nearshoring transition activities for own customers * Ensures that customer documentation such as OPM and control framework is always up to date * Approves system or process changes and different type of authorization requests to customer systems Customer Service and relationship managemen...