Lettings Team Leader At Connells Group, we’re passionate about helping landlords successfully let their properties. Our team is at the heart of our success, and we’re looking for a professional, driven Lettings Team Leader to lead a team of Lettings Negotiators within our Contact Centre in Dunstable. About the Role: You will be responsible for leading, motivating and inspiring a team of 7–8 negotiators. Your team will focus on outbound activity to generate and convert branch loadings, feeding valuable opportunities into the wider lettings business. This is a hands-on leadership role — you’ll lead from the front, spending around 50% of your time on the phones, driving performance and supporting your team to achieve exceptional results. Key Responsibilities: Lead and Motivate: Manage and develop a team of negotiators within the Lettings Team, fostering a high-performance, positive culture. Drive Performance: Actively participate in outbound calling alongside your team to meet and exceed targets. Analyse and Report: Monitor KPIs, track campaign progress and provide clear performance reporting to senior management. Collaborate: Work closely with the wider Lettings department to ensure smooth campaign execution and accurate data handover. Maintain Standards: Ensure data accuracy, organisation and compliance are always upheld. Lead by Example: Personally contribute to team success through direct engagement and performance coaching. What We're Looking For: Proven Leadership: Experience managing a team of similar size within a sales or contact centre environment. Results-Focused: Demonstrated success in hitting performance metrics and driving team achievement. Strong Analytical Skills: Confident interpreting data and KPIs to make informed decisions. People-Oriented: Skilled in mentoring, motivating and developing individuals to reach their full potential. Organised and Proactive: Able to manage multiple priorities while maintaining attention to detail. Adaptable: Comfortable working in a fast-paced environment where priorities can shift quickly. What We Offer: Competitive Salary: Realistic first-year OTE of £40,000 with an uncapped commission structure. Career Growth: A clear development path within a leading UK property group. Recognition and Rewards: Quarterly incentives, team events, and awards for top performers. Supportive Environment: Comprehensive training, free on-site parking, and 24/7 access to AIG Smart Health services for you and your family. Why Join Us: This is more than a leadership role — it’s an opportunity to make a real impact on the performance and growth of our Lettings team. If you’re passionate about leading people, driving success, and playing a key role in shaping our future, we’d love to hear from you. Connells Group UK Is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00680