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Service advisor

Coventry
Vertu Motors
Service advisor
Posted: 21 June
Offer description

Vertu Ford Stoke

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you at Vertu Ford Stoke to join our well-established and thriving team as a Service Advisor!

Salary: £30,000 basic + fantastic company benefits
Hours: Monday to Friday, 8 AM – 6 PM, plus 1 in 4 Saturday mornings

What does the role involve?

As a Service Advisor, you’ll be the face of our aftersales department, ensuring our customers receive first-class service. Your role will include:

* Building trusted relationships with customers, ensuring their experience is second to none
* Managing customer expectations and keeping them informed throughout their vehicle’s service or repair
* Upselling additional services and products where appropriate
* Following up with customers to ensure they’re delighted with the work carried out

Who are we looking for?

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Previous experience within the role would be beneficial but is not essential.

Why join us?

* Career development– we invest more in colleague training than any other motor retailer
* Exciting and dynamic role– be the key link between our customers and the workshop
* Career development– we invest more in colleague training than any other motor retailer
* Fantastic benefits package, including:
o 25 days holiday (rising with service) + bank holidays
o Exclusive discounts & cashback with top retailers
o Preferential Service Rates
o Colleague Purchase Scheme
o Share Incentive Scheme
o Pension
o Enhanced Maternity & Paternity

Ready to join a business that values your growth and success?

If you’re ready to take the next step in your career, apply today!

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

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