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Location: Wythenshawe
Salary: £24,500 per annum
Working Hours: Full-time, Hybrid (3 days WFH, 2 days office)
Contract Type: Permanent
Time Recruitment is proud to represent a fast-growing, forward-thinking insurance provider in their search for a talented Customer Support Agent. This is an exciting opportunity to join a dynamic team that values fresh thinking, customer focus, and continuous improvement.
Why You'll Love Working Here
This company doesn't just offer a job - it offers a vibrant, supportive environment where your ideas matter and your growth is prioritised. Benefits include:
25 days holiday plus bank holidays, with an additional day for each full year of service (up to 28 days)
Birthday day off
Smart working policy - 3 days from home, 2 in the office
Casual dress code
Free onsite parking
Monthly free lunch in the office
Free fruit weekly
Volunteering leave - up to 2 days per year
Enhanced sick pay after 12 months
Employee Assistance Programme - 24/7 confidential support
Cycle to Work scheme
Financial support for professional qualifications
Quarterly staff recognition awards
Annual social events - think boat parties, race days, and more
Enhanced maternity/paternity/adoption/fertility support
The Role
As a Customer Support Agent, you'll be the first point of contact for customers via live chat, email, and CRM systems. You'll deliver exceptional service, resolve queries, and help retain customers with a friendly, solution-focused approach.
Key Responsibilities:
Handle live chats and emails across multiple insurance products
Support new and existing customers with queries and renewals
Retain customers considering cancellation by offering tailored solutions
Meet KPIs and service level targets
Stay up to date with product changes and compliance standards
Identify and support vulnerable customers
Collaborate with internal teams to resolve issues efficiently
What We're Looking For
Essential:
Proven experience in customer service, ideally in a fast-paced environment
Strong written and verbal communication skills
Confident using Microsoft Office and CRM/live chat platforms
Organised, methodical, and able to meet deadlines
A team player who's proactive and eager to learn
Desirable:
Experience in financial services or insurance
Familiarity with Zendesk or similar CRM systems
5 GCSEs including Maths and English
CII qualification (or willingness to work towards one)
Ready to Apply?
If you're someone who thrives on delivering great service, enjoys working in a hybrid environment, and wants to be part of a company that values both performance and personality - this could be your next big move.
Apply now through Time Recruitment and take the next step in your career