Service Coordinator £26,208.00 per year Job Type: Permanent, Full-time Hours: Monday to Thursday 8.00 am - 5.00 pm and Friday 8.00 am - 4.00 pm Location: Burntwood Work Environment: Office Based What our Client offers: 3% increase in salary after 3 months probabtion Company pension Health & wellbeing programme Profit sharing scheme Duties & Responsibilities: Coordinate the workload of field based staff Organise and prioritise engineers' tasks to meet client expectations daily Handle customer enquiries via email or phone promptly and professionally Log all service requests on SAP Prioritise callouts, maintenance, repairs, and installations to surpass Service Level Agreements (SLAs) Ensure completion of service calls and follow-up actions as needed Communicate directly with clients, providing accurate quotes if necessary Collaborate with Suppliers, Logistics teams, and provide general admin support Skills and Experience: Previous experience in service coordination or a similar role is preferred Excellent organisational and multitasking abilities Strong communication skills for effective customer interaction Proficiency in using service management software (SAP knowledge advantageous) Ability to work independently and as part of a team Job Ref: EN984 At Hollyfield Personnel, we value every individual's contribution. While we strive to respond to all applicants, we regret that only shortlisted candidates will be contacted within 5-7 working days. Your application details will be retained in accordance with our privacy policy.