Job Description
Lettings Director/Head of lettings.
The Lettings Director is responsible for leading and growing the lettings division of the business. This role oversees strategy, revenue growth, team leadership, compliance, and operational performance across the lettings portfolio. The successful candidate will drive business development, maintain high service standards, and ensure the department meets financial and operational targets.
Key Responsibilities
Strategic Leadership
* Develop and implement the lettings strategy to drive sustainable growth and profitability.
* Identify new market opportunities and expand the company’s lettings portfolio.
* Contribute to overall business planning and leadership decisions.
Business Development
* Build relationships with landlords, investors, and developers.
* Secure new instructions and grow the managed portfolio.
* Represent the company at networking events and industry functions.
Team Management
* Lead, mentor, and develop the lettings team including managers, negotiators, and support staff.
* Set performance targets and monitor KPIs across the department.
* Foster a high-performance culture focused on results and customer service.
Operational Management
* Oversee day-to-day lettings operations including listings, viewings, negotiations, tenancy progression, renewals and property management..
* Ensure efficient processes and consistent service delivery across all offices or branches.
* Monitor pipeline activity and deal progression.
Compliance & Risk Management
* Ensure full compliance with lettings legislation and industry regulations.
* Maintain up-to-date knowledge of legal requirements affecting landlords and tenants.
* Implement policies and procedures to mitigate risk and maintain professional standards.
Financial Performance
* Manage departmental budgets, revenue targets, and profitability.
* Monitor fees, pricing strategies, and cost controls.
* Report performance metrics to senior leadership.
Client Relationship Management
* Deliver exceptional service to landlords and tenants.
* Resolve complex client issues and maintain long-term relationships.
* Protect and enhance the company’s reputation in the market.
Key Skills & Experience
* Significant experience in residential lettings, with proven leadership at senior level.
* Strong track record of growing a lettings portfolio and achieving revenue targets.
* Excellent leadership, coaching, and team management skills.
* In-depth knowledge of lettings legislation and compliance requirements.
* Exceptional negotiation, communication, and relationship-building abilities.
* Commercially minded with strong financial awareness.
Qualifications
* Relevant property qualifications (e.g., ARLA Propertymark or equivalent) .
Key Performance Indicators (KPIs)
* Portfolio growth and new landlord acquisition
* Lettings revenue and profitability
* Occupancy and tenancy renewal rates
* Team performance and productivity
* Compliance and risk management standards
* Client satisfaction and retention
What We Offer
* Competitive salary and performance-based bonus
* Leadership role with strategic influence
* Opportunities for professional development
* Supportive and growth-focused environment