LOCATION: SELFRIDGES LONDON
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us
Create Passionately
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.
Design your dreams with Dior.
Your Impact Within the Retail team, the Beauty Consultant – Skincare Therapist acts as a Dior Ambassador and promotes with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times.
POSITION: DIOR SKINCARE THERAPIST
LOCATION: SELFRIDGES LONDON
This role is crucial for achieving defined sales targets while promoting the brand image and providing an unforgettable client experience with the highest standard of service via conducting Dior Prestige La Suite paid facial treatments.
The holder of this position will work closely with various functional partners, including other team members and, when needed, with retailer’s staff or free-lancers.
JOB RESPONSIBILITIES
* SELLING DIOR
o Conduct in store and/or remote selling activities, acting as a personal shopper
o Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method
o Communicate passionately and educate clients on the brand and products
o Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
o Master Brand, Category and Competition Knowledge
* Client Experience And Management
o Develop durable relationships with existing clients in store and remotely
o Engage new clients to the brand, through genuine human interaction
o Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
o Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions
* CABIN / COUNTER OPERATIONS
o Ensure that cabins are always in line with hygiene and quality standards
o Know and apply merchandising guidelines
o Regularly monitor stock levels to ensure appropriate levels, particularly on skincare products (classic or professional lines). Reports insufficient stock
o Monitor shelves inventory and display new products when needed (only if applicable)
o Operate cash registers and close daily revenues (only if applicable)
o Carry out all assigned operational and administrative tasks
o Maintain good relationships with retailers
o Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines
* SKINCARE THERAPIST SPECIFIC CONTRIBUTIONS
o Deliver the ultimate permanent cabin services
o Provide personalized and expert skincare selling ceremony adapted to cabin (including the use of Dior skin diagnosis tools when available: the Skin Analyzer and/or the Dior Skin Scanner)
o Be the main « Les Solutions Professionnelles » ambassador
o Lead the cabin booking and ensure the client loyalty
o Be responsible for cabin maintenance
o Contribute or lead skincare events with the skincare trainer and/or the skincare experts (Beauty Classes, HPP…)
o Be fully trained on the complete Dior skincare services menu, following the international training curriculum
o Mentor and/or coach 3 axis BCs and Skincare Specialists and Experts on skincare selling skills (D.I.O.R., product knowledge, demonstration, gesture, Skin Analyzer, Dior Skin Scanner, Coaching and cabin services…)
o Contribute to PR activities when requested
o The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects
PROFILE
Ideally, you would have a previous professional retail experience with skincare luxury business experience, preferably with at least 4-8 years’ previous professional treatment experience.
SOFT SKILLS
* Critical Thinking
* Teamwork & Collaboration
* Communication & Interpersonal skills
* Attention to detail
* Strategic Thinking
* Adaptability
Hard Skills
* NVQ Level 3 required
* Strong selling skills and Customer-service skills
* Confirmed aptitude on skincare application on face and body, especially on high level skincare treatments (5 years’ experience, massage test mandatory)
* Good writing and communication skills, B2/C1 level in “local language” and, English speaking mandatory in touristic and top doors
* Excellent knowledge in cosmetics, especially in skincare (skin functions, skin diagnosis, skincare consultation, skincare products, skincare cabin services)
* Excellent knowledge on the face and body anatomy
* Able and willing to coach and develop people in skincare diagnosis & consultation
* Basic (beauty & fragrance) application and product knowledge
Additional information
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
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