As an HR & Payroll Helpdesk Assistant, you'll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You'll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connects high standards.
Responsibilities
* Provide first‑line HR and payroll support via phone, email and live chat in line with agreed SLAs.
* Ensure employees receive the correct documentation and are paid accurately and on time.
* Retrieve data and provide advice or solutions to resolve queries efficiently.
* Accurately update and maintain HR and payroll data across systems and personnel files.
* Build strong working relationships with internal and external stakeholders.
* Contribute to team knowledge sharing and continuous improvement initiatives.
Qualifications
* Experience working in a HR or payroll environment.
* Good understanding of HR/payroll processes and employment legislation.
* High attention to detail and commitment to confidentiality.
* Confident IT user with experience in MS Office and HR/payroll systems (e.g. Oracle, iTrent).
* Team player with a proactive, can‑do attitude.
* Willingness to learn, adapt and contribute to a culture of continuous improvement.
HR Connect is a part of the Commercial Services Group (CSG) one of the UK's largest and most successful trading organisations. We provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people‑first approach. CSG is a local authority‑owned trading company with over £800 million in revenue and 16,000 customers worldwide, operating across the UK, France, Dubai and Bangkok. We invest deeply in frontline public services and are a strong champion of social impact.
Benefits
* Salary of £24,309 per annum
* 25 days annual leave, plus your birthday off
* Additional benefits including retail and gym discounts, health cash plan and cycle‑to‑work scheme
* Volunteer days and access to a comprehensive wellbeing programme
* Tailored learning and development support with real opportunities to progress
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds and are committed to providing reasonable adjustments throughout the application and interview process; please let us know if you require any.
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