A public service organization in Newcastle upon Tyne seeks an Incident Manager to shape their incident management strategy. The role involves leading a team and establishing processes to ensure service availability and performance. Ideal candidates will have proven leadership in Incident Management, experience in Agile methodologies, and the ability to communicate technical concepts effectively. This impactful position offers a competitive salary, flexible working conditions, and participation in the Civil Service Pension Scheme. #J-18808-Ljbffr