Community and Engagement Manager- Campsfield IRC
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Job Overview
Campsfield IRC is the UK's first all-electric Immigration Removal Centre, managed on behalf of the Home Office by Mitie Care & Custody. You will as a member of the Senior Leadership Team help set the tone for a safe, respectful, and supportive environment, ensuring every individual in our care is treated with dignity, compassion and fairness. You will consistently uphold the highest standards of security, professionalism and operational excellence, building and maintaining a healthy, inclusive staff culture, promoting wellbeing and professional conduct, and ensuring compliance with contractual and Home Office standards.
This role focuses on driving operational performance and maintaining a safe, inclusive, and high‑performing environment across the centre, while championing best practice in your area of responsibility.
Main Duties and Accountabilities
Leadership & Operational Management
* Lead, motivate and support staff to maximise performance, professionalism and contribution across the centre.
* Ensure visible leadership presence across all residential areas, modelling positive behaviour and professional conduct.
* Manage resourcing to meet operational requirements in line with contractual, financial and company standards.
* Support resilience within operational management through active participation in the Duty Director and Duty Manager rota, ensuring consistent senior presence and oversight of serious incidents.
Culture, Staff Development & Wellbeing
* Develop and maintain a culture of dignity, respect, inclusion, psychological safety and resident‑centred care.
* Champion restorative practices, staff wellbeing and positive engagement initiatives across the centre.
* Lead or support Staff Engagement Forums, Resident Consultation Committees, and wellbeing events that strengthen community and mutual respect.
* Provide coaching and support to staff in managing vulnerable individuals, including post‑incident care and reflective practice sessions.
* Promote and embed health, safety and wellbeing throughout the operation, ensuring all legal, regulatory and policy requirements are fully met.
Stakeholder Engagement & Communication
* Manage effective communication channels, ensuring accurate and timely information flows internally and externally.
* Work collaboratively with Home Office representatives, internal departments (Healthcare, Security, Education), external agencies (Probation, Social Services, Advocacy Groups and Third Sector partners) and other stakeholders to maintain high standards of service delivery.
* Ensure regular, transparent communication between staff and management to maintain engagement, trust and accountability.
* Support staff consultation processes, ensuring two‑way communication and active participation in the shaping of centre culture.
Continuous Improvement & Strategic Contribution
* Drive continuous improvement through data analysis, audits, performance reporting and feedback to identify trends and deliver innovative solutions.
* Contribute to strategic planning, policy development and achievement of contractual Key Performance Indicators.
* Support the delivery of action plans arising from diagnostic tools related to staff culture and professional conduct.
* Identify and implement opportunities to enhance staff wellbeing, engagement and the overall quality of care for residents.
* Support delivery of social value commitments, ensuring the centre contributes positively to the environment, staff wellbeing and the wider community.
Person Specification
You will bring significant experience at managerial level within a custodial, detention, justice or other complex operational environment, coupled with a strong track record in performance and compliance. You must be able to analyse data and use performance reporting to drive continuous service improvements, and have a solid understanding of governance, contractual standards, assurance processes and risk management.
Equally important is your ability to lead, coach and motivate teams, creating a positive, inclusive and high‑performing workplace culture. You will be a confident communicator who can influence and engage stakeholders at all levels, make sound decisions under pressure and manage competing priorities with resilience. You will demonstrate a clear commitment to equality, diversity, inclusion and social value, ensuring these principles are embedded across all aspects of your work.
Specific Requirements
* You must be a British Citizen, EU citizen with settled status, or hold ILR from a Commonwealth country.
* Bankruptcy history, CCJs, social media activity and criminal convictions will be closely scrutinised.
* You must have lived in the UK for the past three years with no significant footprint outside the UK for more than three months.
Salary and Benefits
* Competitive salary and benefits package.
* Life insurance.
* Continued personal development with full support to enhance your career.
* Free Mitie shares.
* Access to virtual GP 24/7 for yourself and your family.
* MiDeals discount schemes with over 3000 offers available.
* Additional benefits available to purchase, including extra holidays, private medical cover and home technology.
Existing Mitie Colleagues
* Speak with your current line manager before formally applying.
* Internal job moves are subject to the standard terms for the advertised post; enhanced terms cannot be honoured.
Additional Support
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition that requires reasonable adjustments, please let us know by emailing Sophie Willson at sophie.willson@mitie.com.
Contact Information
To apply, please send your application to careers@campsfieldirc.org (replace with the correct email if known).
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