Join Wren as a Regional Installer Quality Assessor and enjoy an exceptional benefits package:
* Staff discount on purchasing a kitchen after 1 years continuous employment
* Company car and fuel card
* Free annual eye tests as well as a contribution to new glasses
* Monthly Bonus Scheme
* Refer a Friend Scheme
Main responsibilities:
* Review installer grading and key cost indicators identifying areas of concern
* Conduct quality audit inspections of kitchen installations as required
* Coach, develop & where required exit underperforming installers
* Coach installers & field team regarding the Wren Way and compliance to current Regulations and Legislation
* Liaise with Showroom & Field Team Members promoting installer service engagement
* Provide support and feedback as required to installers, Field team and Stakeholders on installer quality audits, service, and performance.
* Review, Investigate and action installer chargebacks appeals as required, communicating decisions to relevant stakeholders
* Attend forums where required, promoting performance excellence, obtaining feedback, and demonstrating engagement
* Engage with installers & installations field team on new development, new products & adherence to process
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
Keyboard Shortcuts
* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button
About You
Desired skills & knowledge:
* Knowledge and experience of Kitchen installation and legislation
* Experience working and engaging with 3rd Party sub-contractors and installers
* Excellent communication skills - both written and verbal
* Attention to details and ability to deliver results
* Computer and IT Literate
* Previous Customer Facing or Service Experience
Keyboard Shortcuts
* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK's Number 1 place to work
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story
Keyboard Shortcuts
* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button