Service delivery coordinator

Role Title: Service Delivery Coordinator

Location: Esh Winning, Durham

Salary: £34,000 per annum plus benefits

Contract Type: Permanent/ Full‑Time

Benefits: 25 days annual leave + Bank Holidays, Westfield Health, Employee Assistance programme, Auto Enrolment pension, Hargreaves Rewards

About the Role:

We are seeking a proactive and detail‑driven Service Delivery Coordinator (SDC) - Minerals to support our Hargreaves Minerals operations. This role plays a crucial part in managing both the customer and supply chain experience, ensuring seamless order coordination, accurate administration, and strong commercial support. You’ll help maximise operational efficiency, strengthen supplier and customer relationships, and contribute directly to divisional revenue, profitability, and long‑term business growth.

What You’ll Be Doing:

• Carry out efficient administration tasks across commercial, operational, and financial functions.
• Manage all aspects of customer and supplier interactions, ensuring accuracy, compliance, communication, and commercial awareness.
• Investigate and resolve customer and supplier issues, including escalations from the service delivery team or commercial colleagues.
• Support the business unit by developing and maintaining supplier relationships, including hauliers and outlets.
• Manage documentation, including weighbridge tickets and waste transfer notes.
• Oversee supplier compliance, ensuring due diligence and accuracy across the supply chain network.
• Handle customer complaints and queries relating to both operational and financial matters.
• Provide customers with regular reporting on waste outputs, costs, and recycling performance.
• Act as the primary point of contact for nominated customer enquiries.
• Fulfil orders efficiently and accurately, ensuring timely delivery.
• Field customer and supplier enquiries, resolving issues and escalating when necessary.
• Champion compliance and SHE initiatives, contributing to a safe and responsible working environment.

What We’re Looking For:

Essential:

• Proven track record in a commercial or telesales environment.
• Full driving licence.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office and administrative systems.
• A proactive, solutions‑focused mindset.

Desirable:

• Administrative experience.
• Knowledge of aggregates and logistics.

About Us:

At Hargreaves Services plc, we’re more than a business - we’re a driving force behind some of the UK’s most critical industries. From energy and environmental services to logistics, land regeneration, and raw material supply, we deliver solutions that power progress and create sustainable futures. With operations spanning the UK and international markets, our team of over 1,300 professionals work on projects that shape infrastructure, restore landscapes, and support global supply chains.

Our mission is simple: to provide innovative, reliable, and sustainable services that make a real difference. Whether it’s building major transport links like HS2, regenerating brownfield sites into thriving communities, or pioneering carbon capture forestry, we’re committed to creating long-term value for our clients, stakeholders, and the environment.

Join us and be part of a company that combines heritage, expertise, and forward-thinking innovation to deliver solutions that matter.