Process Performance Manager – Water Recycling (WR)
Salary: from £64,000 depending on skills and experience & Car Allowance
Location: Lincolnshire & surrounding areas
Hours: Full time, includes standby
Water Recycling plays a critical role in protecting our environment, supporting communities, and delivering operational excellence. We’re looking for a Process Performance Manager (PPM) to join our team and help drive performance, resilience, and continuous improvement across our Water Recycling Operations.
This is a high-impact role where you’ll work at the interface of operations, data, and strategy, helping our frontline teams perform at their best while reducing compliance risk, pollution incidents, and operational inefficiencies.
The role
As a Process Performance Manager, you will play a pivotal role in enhancing the efficiency and effectiveness of WR Operations. Your main objective will be to minimize service and compliance failures, reduce customer impacts, and prevent pollutions. Working closely with the WR Operations team, you will address short, medium, and long-term issues, ensuring our processes are updated and governance is maintained.
What You’ll Be Doing
* Drive operational performance by supporting Water Recycling teams to reduce compliance failures, pollution incidents, and customer impacts
* Deliver continuous improvement, identifying and implementing process enhancements across end-to-end processes within WRO
* Technical Expertise: Provide technical support and coaching to onsite teams, facilitating upskilling and exploring complex process improvements.
* Process Management: Oversee the management of processes across WR Operations, utilizing a system thinking approach to understand and enhance procedures.
* Leading the delivery of performance improvement programmes, using data and insight to identify risk and opportunity, prioritising impactful interventions, and ensuring measurable improvements in operational performance
* Governance and Compliance: Ensure processes are updated and governance is maintained, adapting to future changes, challenges, and legislation
You will work closely with Operational teams, Regional Managers and wider business stakeholders to ensure improvements are implemented, embedded, and sustained.
About You
* Strong analytical and problem-solving skills. (Data analysis skills would be an advantage)
* Experience in driving and managing continuous improvement initiatives.
* Ability to provide technical coaching and support.
* Proven knowledge of wastewater systems and processes
* Excellent communication and collaboration skills.
* A proactive approach to governance and compliance.
* Full UK driving licence required – with travel to sites across the region and hybrid working flexibility
What We Offer
* Private healthcare
* Virtual GP service for you and your household
* Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
* Flexibility to support work–life balance
Why join us
We believe our workforce should reflect the communities we serve. We’re committed to inclusion, fairness and opportunity for all and proudly support initiatives including the Social Mobility Pledge, Race at Work Charter, Armed Forces Covenant, Disability Confident, and the Women’s Utility Network.
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