Ancillary Services Manager
Location: Heathrow Consolidation Centre (HCC)
Reports to: Head of Customer Experience
About the role
We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre.
This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance. You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth.
The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans.
Key responsibilitiesMultiuser Warehouse (MUW)
1. Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance.
2. Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating...